Last updated: September 5, 2026
This Refund & Cancellation Policy applies to subscriptions and implementation services purchased from Brand Anvil, LLC, doing business as ScapeMaker. It supplements the ScapeMaker Terms of Service.
Subscriptions
- Automatic renewal. Subscriptions renew for successive billing periods until canceled.
- Cancellation timing. You may cancel at any time through available account or billing controls or by contacting info@scapemaker.ai. Cancellation stops the next renewal. Your current subscription remains active through the end of the paid billing period.
- No prorated refunds. Subscription charges are nonrefundable once billed, and we do not provide prorated credits for unused time, reduced usage, or cancellation during a billing period, except where required by law or expressly approved by ScapeMaker.
- Downgrades. A downgrade takes effect at the next billing cycle. Your existing plan and allowances remain in place through the current paid period.
- Upgrades. Upgrade timing and any related charge will be shown in the applicable account or checkout flow.
- Failed payments. A failed or overdue payment may result in a grace period, suspension, or loss of access. It does not automatically cancel amounts already due.
Implementation Service
The ScapeMaker implementation service is a one-time professional service separate from the subscription.
- If you cancel before implementation work begins, you may request a refund of the implementation fee.
- Once implementation work has begun—including discovery, configuration, branding preparation, website or plugin work, technical review, or other setup activity—the implementation fee is nonrefundable.
- If ScapeMaker cannot deliver the purchased implementation service for reasons within our control, we may provide a reasonable remedy, service credit, or refund based on the work not performed.
- Additional or out-of-scope services approved separately are governed by the applicable written estimate or agreement.
How to Cancel or Request Review
Email info@scapemaker.ai from the address associated with your account. Include the company name and the subscription or order you want us to review. Do not email payment-card information. We may ask for reasonable information to verify the request.
Account Data After Cancellation
After cancellation becomes effective, contractor account data is retained for 90 days before becoming eligible for permanent deletion. Legal, tax, accounting, fraud-prevention, dispute-resolution, and backup requirements may require us to retain limited records longer. Reactivation during the retention period may be possible, but is not guaranteed.
Charge Disputes
Please contact us before initiating a payment dispute so we can review the charge and account history. This request does not limit any rights you may have under applicable law or through your payment provider.
Contact
Brand Anvil, LLC d/b/a ScapeMaker
19555 State Highway P
Canton, Missouri 63435
Email: info@scapemaker.ai
